Subject: FW: Tech Support Candidate - Ankur Kaushik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 23 Oct 2021 09:42:22 +0000

Reject

From: Ankur Kaushik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 October 2021 at 12:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankur Kaushik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankur Kaushik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7392892957
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector 44
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
ITSM
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL techno.     Sr. Specialist  31 Dec'21       34000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will check the internet connection first.
I will  check the proxy settings, will try to reset the browser.
Clearing the cache,  cookies and temp files.
Will ask user to reboot the machine

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the BT speaker
Enable the BT settings in phone.
Will do pairing.
What according to you makes you a good candidate for customer service or technical support job? Logging a ticket and follow up with support teams up to closure of the incident within agreed SLA.
On a scale of 1 - 5 please rate your fluency in spoken English  5