Subject: Tech Support Candidate - Ankur Mangal
From: Ankur Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:38:01 -0400

Tech Support
Test

Name

Ankur
Mangal

E-mail

[email-masked]

Phone Number

(+91) 7988148917

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

GHAZIABAD

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

ERP SUPPORT

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Edunext Technologies Pvt Ltd

Support executive

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First, I will check internet connection

2. If it's not, then I will check connectivity is there or not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Phone setting - Bluetooth - Pair

What
according to you makes you a good candidate for customer service or technical
support job?

I have 4 years experience in customer support

On a scale of 1 - 5 please rate your fluency in
spoken English

2