Subject: English Language Test - Maqsood Ahmad
From: Maqsood Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:09:29 -0400

| | Foreign Language Screening Test

Name | Maqsood Ahmad    /  (91) 9670062301    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer !
Your order has been returned from your address that was wrong.
Now let me know what is your correct address and the order will be surely sent on this address.
Sorry for the inconveniences !
Regards
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer !
Scratches do not harm the TV cabinet that may be replaced as per waranty condition, if you want it.

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