Subject: English Language Test - shoukath ali eranikkal
From: shoukath ali eranikkal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 04:10:39 -0400

Foreign Language
Screening Test

Name

shoukath
ali eranikkal    /  (91) 9544884808
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

sir/mam

we tried our best  to reach at your location to give you yours ordered #handbag
unfortunately our delivery boy is unable to find your location and contact you.
kindly set and check your delivery location again and call on 9 to pick your
order.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
namitha

I’m sorry for the trouble you’ve been having with TV Cabinet. My team and I
are doing everything we can to resolve this as fast as possible.

[Your name]