Subject: Arabic Language Test - MUHAMMED SAHIL
From: MUHAMMED SAHIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 23:10:32 -0400

| | Foreign Language Screening Test

Name | MUHAMMED SAHIL    /  (+91) 9020748803    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Your order was shipped and handed over to courier company 14 days ago. They tried to deliver the order to your address but your given address is wrong. So we want you to give the right address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
We are sorry for the inconvenience. We will consider your request and our team will check the product. If we find out the scratches on the product, we will replace it.

| |