Subject: Arabic Language Test - Shathaly Mahaboob
From: Shathaly Mahaboob <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 17:24:18 -0400

Foreign Language
Screening Test

Name

Shathaly
Mahaboob    /  (+91) 8977413527
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Thank you for your recent order no. 585454 (handbag).

On behalf of the company, I would like to extend our sincerest apologies for the

Non-delivery of your order no. 585454 (handbag) on time. The problem was due to
the wrong address as per the courier company.

I kindly request you to send us your correct address and a suitable time for
delivery.

I can guarantee that your order will be delivered on time.

Thank you for ordering from us and we hope to serve you in the future.

Once again, we regret any inconveniences that this may cause.

Regards,

Customers Service Representative

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear customer,

In response to the question in your letter of 12th June 2021, I am writing with
further information.

I can confirm that the goods which we purchased before the January deadline can
be returned and credited.

Secondly, only goods that were insured and later damaged can be credited.

I have enclosed a booklet with sets out terms and conditions in fuller
detail.

I hope you will find the information useful, but please feel free to contact me
should you have further questions.

Thank you for your cooperation.

We look forward to serving you in the future

Regards,

Sale Insurance Department