Subject: Arabic Language Test - Mohd Umar
From: Mohd Umar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 15:42:15 -0400

Foreign Language
Screening Test

Name

Mohd Umar
/  (91) 7054325627    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir!

This is Mohd here, from babyshop.com

As per your order for a hand bag, our courier was sent to the given location but
unfortunately! Unable to get the provided address,

It is requested to make sure the address so that we can make it easy to deliver
your order to you ASAP.

Thanks a lot!

Regards!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul!

We got the mail.

Thank you to let us informed of the problem you’ve faced, as for your TV
cabinet scratches complaint, you have to not to worry about that, it’ll be
replaced ASAP, and in case of breaking company policies, we are sorry to replace
it.

You are requested to find the policies mentioned hereinafter.

Thank you!

Best wishes!