Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 14:48:23 -0400

| | Foreign Language Screening Test

Name | Irfan Ali    /  (+91) 79921 35660    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Welcome to babatshop.com
My name is Irfan Ali, I will help you regarding your order.

I see your order didn't delivered yet, let me check the issue please.

As I can see order is not delivered due wrong address as per courier.
Please check your delivery address and confirm.

Customer address in our record:XYZ

Waiting your confirmation. If there is any mistake in the address please correct it and provide the correct address, as we get your confirmation will ensure faster delivery.

Have a nice day.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Welcome to Homebox
My name is Irfan Ali, I will help you regarding defect in your  TV Cabinet .

We received your complain about scratches on TV Cabinet.
Don't worry, we will assist you to fix this as my level best.

We will review the product and our return policy and will reach you with a solution shortly.

Thanks for contacting us.
Have a nice day

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