Subject: Arabic Language Test - Md Rahmatullah
From: Md Rahmatullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 14:23:26 -0400

| | Foreign Language Screening Test

Name | Md Rahmatullah    /  (+91) 6203845582    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, XYZ

Thank you for reaching out!
You ordered a hand bag some days ago but it was returned because there was a problem with your address that's why you could not get your order yet.

I request you to put the correct information about your adress.

Thank you
Md Rahmatullah
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, XYZ

We're sorry for the trouble you have been having with this product.
My team and I are doing everything we can to resolve this as fast as possible.

In order to support you through this, I need some information from you. Could you tell me your order number?

Our team will contact as much as possible and resolve this issue.

Thank you
Md Rahmatullah
babyshop.com

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