Subject: Arabic Language Test - Muhammad Mahboob Alam
From: Muhammad Mahboob Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 12:39:04 -0400

| | Foreign Language Screening Test

Name | Muhammad Mahboob Alam    /  (91) 7024542208    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer,
Your order has been shipped to your address, but the courier was not able to deliver the order due to wrong address.
Hence I request you to provide us with your correct full address and contact details for fast delievary of your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for raising this concern with us, we assure you that we will look into this and get the item replaced as soon as possible.
Yours sincely
Mahboob Alam
Homebox team

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