Subject: FW: Tech Support Candidate - Bharat Bhattacharya
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 22 Oct 2021 16:26:06 +0000

Check,

Even if not tech, need to know about his spoken English for a customer support project

From: Bharat Bhattacharya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 October 2021 at 7:45 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bharat Bhattacharya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Bharat Bhattacharya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9622037364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida - Sector 15
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, If it says you are not connected , I will check if the computer is connected to the LAN or the WiFi router .
If it says , "page not found", recheck the link ,and try again.
If the page says browser not responding , open the Task manager , from the task bar , and End task for browser , and open again.
If the computer detects website to be malicious , open the anti-virus , and disable the web security function .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the bluetooth device, and make sure it is visible to other bluetooth divices .
2. Turn on bluetooth on your phone, and look for the device in the list of devices available.
3. Click on the desired device on the phone to pair the device
4. If the device is not showing ,refresh the list, and then connect the device.
What according to you makes you a good candidate for customer service or technical support job? I have previous experience a few days in sales where we had to call all international customers and explain them about our products, So I have communication skills . I have good command over English and Hindi.
On a scale of 1 - 5 please rate your fluency in spoken English  5