Subject: English Language Test - Muhammed Shameer
From: Muhammed Shameer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 08:28:20 -0400

Foreign Language
Screening Test

Name

Muhammed
Shameer    /  (+91) 7356272758    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Have a great day, we have got your complaint letter (complaint no:
XXXX). We are unhappy to inform you that the address you have submitted was
either wrong or not a valid one. Once your order is back or we get further
notification from the courier facilitate, we will let you know the status. Sorry
for any inconvenience caused to you.

Thank you,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

This is from Homebox Team, We are happy to inform you that your concern over
this product is worth nothing. Our team will be there within one day to check
the product. After the assessment is over your product should be replaced with
the same warranty.

Sorry for any inconvenience caused to you. For any further queries
contact:xxxxxxzzz