Subject: English Language Test - MOHD TAHSEEN
From: MOHD TAHSEEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 07:28:20 -0400

| | Foreign Language Screening Test

Name | MOHD TAHSEEN    /  (+91) 7272053203    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costomer ,

So thanks to contact us .
Sorry that you are facing this problem, first of all i want to informe you that your address was incorrect according to our couriar partner, becouse when we got your complaint regarding this problem, we ask about it to our couriar partner ,So they gave us this information.
So now we would like to suggest you that kindly book your order again and put your correct address while booking your order.
if you face again this type of problem ,Feel free to contact us at any anytime without any hasitation.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear costmer
So thanks to contact us
We really feel sorry that you are facing this INCONVENIENCE on behalf of us,
Don't worry ,we have a solution, first of all you have to decide that what do you want? I mean, whether you want exchange or return your money in your bank, becouse we have both system ,if you really want to return money,kindly write us, we will transfer your all money to your ragisterd account.
but you wanna exchange it ,write us,then our support team would reach to your home and install a new one again.
if you still face this problem, Feel free to contact us at anytime without any hasitation.
regards
ABC

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