Subject: English Language Test - nishant sharma
From: nishant sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:40:49 -0400

| | Foreign Language Screening Test

Name | nishant sharma    /  (91) 7053740230    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam,  sorry for the inconvenience faced by you, the reason for delay in delivery of your courier is caused by the wrong address  given by you. Please provide the correct address so the order made by you can reach quickly.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir, as per your requirement to replace the cabinet will be proceeded as it comes with a 1 month replacement warranty. Soon one of our executives will reach at your doorstep and will collect the cabinet and after further process you will get a replacement.

Thank you

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