Subject: Arabic Language Test - Md Bashiruddin
From: Md Bashiruddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:10:29 -0400

Foreign Language
Screening Test

Name

Md
Bashiruddin    /  (+91) 8899308190    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

This is from babyshop.com

Hi dear customer,

Apologies for Inconvenience:

We are really sorry for the inconvenience and problem that occurred; But we do
our best to deliver orders to our customers as soon as possible, and always make
sure that our customers get satisfied with our company&#039;s products and
services.

The order was shipped by us, and handed over to courier company same day when
the order was placed by you, But I think the address provided by you is
incorrect. So can you send me your correct address here please?  We will do all
we can, to deliver your ordered item to you as soon as possible.

We hope, you will receive it soon.

We apologize for your inconvenience.

Thanks for your patience.

Sincerely,

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

This is
from Homebox team

Dear customer,

Apologies for Inconvenience:

We are really sorry for that. This happens rarely here. Our company has a solid
reputation for providing high quality products and services. The quality of the
product delivered was not up to our standards. We understand an experience like
this can be very upsetting.

We will exchange and  resend you new TV immediately, and we will try our
best to deliver it as soon as possible.

I hope, you will receive this tomorrow it self. If you have any questions in the
meantime, feel free to contact me directly.

Dear customer, we sincerely apologize for inconvenience that caused.

Sincerely,

Homebox team.