Subject: Arabic Language Test - Iftikhar Sabri
From: Iftikhar Sabri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:05:16 -0400

Foreign Language
Screening Test

Name

Iftikhar
Sabri    /  (110025) 8860741594    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer !

We have shipped your order on the same day the order was placed. Our courier
partner tried to deliver the order, but the shipping address given by you was
wrong. We request you to update us with the correct address to smooth delivery
to the right person as soon as possile.

Feel free to cantact us if you need any further assistance. We are here to help
you.

Thank You !

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer !

We are sorry to know that you received a damaged product. We understand your
concern.

As per our company policy, the product only be exchanged or refunded if it is
unused. You should have checked the product before installation. We are really
sorry to inform you that the product is not eligible to exchange or refund
now.

Thank you for understanding our policy.