Subject: Arabic Language Test - Rania nohshad
From: Rania nohshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 05:28:01 -0400

| | Foreign Language Screening Test

Name | Rania nohshad    /  (77578) 82669    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
After Greetings ..
Thank you for contacting us, we sent your order (bag) to the delivery company on the same day that you ordered it from our online store, and they in turn delivered it to you to the address shown on the site that was written by you, but unfortunately the address was not correct, so they returned it to us. We apologize to you
We ask you to provide us with the correct address so that we can send the request again to you, and we apologize for the misunderstanding that has occurred and we hope that you are well.
We are always at your service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer (Abdul)
greeting ....
At your request for replace the TV cabinet or return the amount. We have contacted the maintenance team that installed the cabinet in your home in order to find out the cause of the scratches in it and we will make sure of that,  if the reason is from us, we will replace it for you or work to fix it  immediately.
No need to worry, you are one of our regular customers, and we request you to cooperate with us...
Thank you for contacting us,
Home Box Team

| |