Subject: English Language Test - Md Shadab Alam
From: Md Shadab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 04:48:29 -0400

Foreign Language
Screening Test

Name

Md Shadab
Alam    /  (+91) 7980886380    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Hope you are doing well

I have received your query of concern of not delivering your order on your given
address but I would like to inform you that from our side the mentioned order
was already shipped by us and handed over to the courier service which carries
the orders to the costomers.

However, I can see here on my system that your address is showing wrong as per
courier service status so please check and correct it to the concerned courier
service ، I am giving you the number , please find it below

Phone number : 8965437798

Your sincerely dedicated to customer service

Baby.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Hope you are doing well

I received an email regarding TV cabinet scratches . First of all , I would like
to express my sincere apology for the situation you had faced from our entire
team.

As per your inconvenience I have already sent a mail to the technical team to
carry out the further process they will reach out to you very soon and do the
necessary work .

Thank you for contacting us . We always believe in costumers' satisfaction

Your Sincerely Homebox Team