Subject: Tech Support Candidate - Priya Prajapati
From: Priya Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 04:18:35 -0400

| | Tech Support Test

Name | Priya Prajapati
E-mail | [email-masked]
Phone Number | (91) 9971405424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Ck unicorn | Quality enggering | 2020 | 20k
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I refresh the page
If it will not work thn I close the app and open again.
On /off the Internet connection
Refresh the pc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all go to mobile settings and fine Bluetooth than
On Bluetooth in mobile and switch on the speaker too.
Search the Bluetooth speaker on your phone
Pair the device
Here you are connected with Bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Having best knowledge about your subject/netwoking &amp; computer hardware.
Good mind set.
Problems solving
Quick responsive

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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