Subject: Arabic Language Test - Haithm Abdullah
From: Haithm Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 03:14:23 -0400

| | Foreign Language Screening Test

Name | Haithm Abdullah    /  (0091) 8884298611    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting sir/Madam

Sorry for inconvenience
We tried to ship ur order to the  exactgiven address that u provided us  but it turns out your address is wrong .
Could you please check and update ur address and we will deliver it again
Don't hesitate to contact us any time

Have a good one
Support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir/Madam
Sorry to hear that , it doesn't happen often
We will send one of our team to replace it with a new brand TV
In meantime feel free to contact us any time

Have a good one
Support team

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