Subject: English Language Test - Priyanshi Sharma
From: Priyanshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 02:03:52 -0400

| | Foreign Language Screening Test

Name | Priyanshi Sharma    /  (+97) 8178981959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,

As we have seen you have placed an order on date  mm/dd/yyyy , order ID xyz  is been shipped from our side  .
But due to wrong address provided in your account we have to get back to you to verify your address  .
this process will  take 2 to  3 days .

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir ,
we are sorry for the trouble you faced , our team will visit your site for the replacement of the cabinet and if you still want a refund you have to go place a request on portal for the same.

Thanks

| |