Subject: Tech Support Candidate - Sushant Rana
From: Sushant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 00:01:23 -0400

Tech Support
Test

Name

Sushant
Rana

E-mail

[email-masked]

Phone Number

(91) 8368110533

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi NCR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Planetcast Media Services

OTT engineer

Na

23000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I would like to check which error is coming.
Based on the error  i would like to troubleshoot with the process. If error is
404 that means this error is from server side in that the error is from ndtv
sid. So, based on different errors i would go for troubleshooting.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in your phone and of your speaker. Go to scan
users mearby in your phone then find a concern bluetooth name then pair it with
the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I always
go for bottom to top approach that means i find the problem from scratch and
probable errors which makes work easy for technical support
Engineer.

On a scale of 1 - 5 please rate your fluency in
spoken English

5