Subject: Tech Support Candidate - Bharat Bhattacharya
From: Bharat Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 22:15:52 -0400

Tech Support
Test

Name

Bharat
Bhattacharya

E-mail

[email-masked]

Phone Number

(91) 9622037364

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida - Sector 15

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, If it says you are not connected , I
will check if the computer is connected to the LAN or the WiFi router .

If it says , "page not found", recheck the link ,and try again.

If the page says browser not responding , open the Task manager , from the task
bar , and End task for browser , and open again.

If the computer detects website to be malicious , open the anti-virus , and
disable the web security function .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the bluetooth device, and make sure it is visible to other bluetooth divices
.

2. Turn on bluetooth on your phone, and look for the device in the list of
devices available.

3. Click on the desired device on the phone to pair the device

4. If the device is not showing ,refresh the list, and then connect the
device.

What according to you makes you a good candidate
for customer service or technical support job?

I have
previous experience a few days in sales where we had to call all international
customers and explain them about our products, So I have communication skills .
I have good command over English and Hindi.

On a scale of 1 - 5
please rate your fluency in spoken English

5