Subject: Dutch Language Test - Shubham Jaiswal
From: Shubham Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 19:59:01 -0400

| | Foreign Language Screening Test

Name | Shubham Jaiswal    /  (+91) 8707369037    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (Customer name)

I am extremely sorry to hear about your experience with our business. I can understand how frustrating it must have been to face this that your order was not delivered to you yet.

We tried to reach your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.
kindly set and check your delivery location again so that your order can get delivered to you as soon as possible .

Sincerely.
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

We are sorry to learn that the T V cabinet delivered to you got damaged due to installation process. While we do our best to make sure the products that we installed are done professionally.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the installation process.

I have made a note of your complaint . We will provide you a replacement for the damaged product. In the next 1-2 days, our delivery executive will have reached you to collect the damaged TV cabinet and will provide a new one .

Please feel free to contact me via email if you need help with anything else.

Sincerely,

Shubham
Customer Service
Homebox Team

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