Subject: Trainer Candidate - Deepak Shukla
From: Deepak Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 14:25:59 -0400

| | Tech Support Test

Name | Deepak Shukla
E-mail | [email-masked]
Phone Number | (+91) 7276000324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nashik

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instakart services Pvt Ltd | Senior executive | Na | 32000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Complete setup of hub as a project,Develop analyze and
interpret performance metrics data and develop solutions for
improvement,Leadership of hourly employees in terms of morale,
Performance and Training.Leading daily operations,Conducting Daily work
meet,Taking new tasks every day.HUB Audit ,Covid audit,Finance
handling,Attending customer concern and provide solution.
NPS,Productivity and Controlling and reducing the CPS of the hub by running
different projects and kaizen.Audit of Cluster.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling higher side load with less low manpower for clearing maximum load

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-Polite to customer
2-good communicator
3-havin good presentation skill
4-helping in nature

What according to you makes you a good candidate for this position?

Supporttive and Good learner
Adaptive to change new things

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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