Subject: English Language Test - Ashish Karnwal
From: Ashish Karnwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 13:55:43 -0400

| | Foreign Language Screening Test

Name | Ashish Karnwal    /  (0132) 7535860654    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
I have to inform that your address was not right.So please mention the right address so that we can delivered your order as soon as possible.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
You will check the policy of the particular product if your demand are suitable for the policy when the product will be returned or replaced  as soon as possible.
Thanks.

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