Subject: Tech Support Candidate - Manikanth Nuvvula
From: Manikanth Nuvvula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 12:36:09 -0400

| | Tech Support Test

Name | Manikanth Nuvvula
E-mail | [email-masked]
Phone Number | (91) 8328122932
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajahmundry (A.P)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
ISP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Associate | 30days notice | 17k to 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the modem whether I am getting the internet or not
If yes Next I will check whether my computer is connected to internet or not
If no I will check with my ISP
If I am getting internet then I will check if I have entered the website url properly or not
Then I will check the same url in multiple devices
And if it is working on other devices I will check with my system and do some troubleshooting which is required

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will turn on the bluetooth in the phone and we willl turn the bluetooth speaker on and then we will press the pair button on speaker so that we will be able to pair with our mobile
And then we will scan for the bluetooth name on our phone and then pair with the speaker

What according to you makes you a good candidate for customer service or technical support job? | I have got 8 months experience in tech support and I am responsible in handling CX queries on the call
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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