Subject: English Language Test - Kavita Unnikrishnan
From: Kavita Unnikrishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 12:05:49 -0400

| | Foreign Language Screening Test

Name | Kavita Unnikrishnan    /  (85608) 67157    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry for your inconvenience but due to some issue with your address the courier can't reach to the door step. Please, update the address to receive your order on time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are sorry to hear that, we will try to resolve your issue ASAP. And we will provide you the updates regarding your issue up to the date. Till that we need your co-operation. Thank you for your concern.

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