Subject: English Language Test - Tarun Rawat
From: Tarun Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 11:44:32 -0400

Foreign Language
Screening Test

Name

Tarun
Rawat    /  (0120) 8700587395    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/Mam,

I would like to really apologize for the delayed delivery of your product due to
some misunderstandings, that had to be cleared. Actually, we tried to reach at
your location to give you your order but unfortunately our delivery boy is
unable to find your location due to some mistake on the address mentioned on the
courier . He also tried to contact you but call not connected . So, I request
you to kindly check and set  your delivery location again and we will deliver
your order as soon as possible.

Please feel free to contact us if you need help with anything else.

Sincerely

Tarun

Thank You.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr
Abdul,

We regret that you have received a defective product. Please accept my apologies
on the behalf of my company for the inconvenience caused. We have a strict
quality check procedure in place that ensures that no defective product escapes
our eyes.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 1-2 days, our delivery executive will have
reached you to collect the defective TV cabinet and will provide you a new one
in return.

Please accept our apologies for the inconvenience caused and feel free to
contact us if you need help with anything else.

Sincerely

Tarun