Subject: English Language Test - ANIL KUMAR SINGH KUSHWAHA
From: ANIL KUMAR SINGH KUSHWAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 11:09:35 -0400

| | Foreign Language Screening Test

Name | ANIL KUMAR SINGH KUSHWAHA    /  (+91) 9450813596    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
sub:-"undelivered product due to wrong address".
The customer
hello sir / madam , I want to inform you that your order was undelivered due to no response at that particular location you mentioned. I request you to please provide us new address to deliver the product.

thanking for contacting us . . . . . .  .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Abdul Sir, team will visit your house today if possible or tomorrow, let them check the problem as you mentioned & we will sure proceed with your complain & returned and replaced your unit or give you money back.

thanking you to be with us . . . . .

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