Subject: Tech Support Candidate - Rukavendra Yadav
From: Rukavendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 10:15:09 -0400

| | Tech Support Test

Name | Rukavendra Yadav
E-mail | [email-masked]
Phone Number | (+91) 7566224569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1: In the beginning, we will make sure the  website URL is correct or not.
Step-2: Refresh the page:-
Sometimes when we load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the thing to try is simply reloading the page.
Step-3: Restart My Device
Many basic problems can be solved simply by restarting our device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
After rebooting, check if we are still having the same problem again. Many times, this is all that's needed to fix issues we may have.
Step-4: Make Sure the Internet Connection Works:-
1.)Open our browser. In the address bar at the top, type in google.com, then push Enter or Return.
2.)Make sure we are able to load Google.com. Once this loads, make sure we are able to search. Type something in the Search box, then select Google Search.
3.) We will make sure search results load properly.
4.)If searching doesn't work, then there's reason to believe that we are not connected to the Internet. Fix the connection issue before proceeding.
Step-5: Check if the Website is Down for Everybody or Just Me:-
1.) Open preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
2.) On the site, type in the website address (www.ndtv.com) we are having problems reaching, then then push Enter or Return.
3.) Look at the result from the site, to determine.
If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between our computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

iPhone:
Go to Settings > Bluetooth > Other devices. Tap the speaker's name to connect.
Android:
Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am willing to go the extra mile for customers. I have the ability to look at a problem from many perspectives. I can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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