Subject: Tech Support Candidate - Sagar Singh
From: Sagar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:09:03 -0400

| | Tech Support Test

Name | Sagar Singh
E-mail | [email-masked]
Phone Number | (91) 9953082412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check my internet connection that's works properly or not.
Second I check if the Website is server Down for Everybody or Just Me.
If the website is down only for me then I can restart my pc.
If the website is down for everbody then it's not our fault, i.e technical error from backend.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I Put my Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
Second Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

I think I have good background of technical skills like I have done MCA its help me to build a good career in technical support job.
Second what makes me a good candidate for customer service, so I think I have some experience in my father's business of cable and internet  service provider. At the age of 11 I handle all the technical work in my father's business . Where I manage all the backend technical process like If customer facing any technical problem I can retrack or refresh the customers id or network and I also handle customer recharge and other technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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