Subject: English Language Test - Ayan Ghosh
From: Ayan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:00:07 -0400

Foreign Language
Screening Test

Name

Ayan
Ghosh    /  (91) 9475325911    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

(Coustomer name)

I am the coustomer service representative of live salesman. your order was
shipped by us and handed over to the courier company. The courier boy tried to
deliver it but your address was wrong. Please update your address or call back
the delivery person.

Thank you

Ayan
Ghosh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

Abdul

I am Ayan, from live salesman.Anything you buy on this website you can replace
the product in 7 days from the delivery. So you just go to the replacement
section and click it. One person from our end will go and replace it .

Thank you