Subject: English Language Test - Vishesh Sharma
From: Vishesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:53:50 -0400

Foreign Language
Screening Test

Name

Vishesh
Sharma    /  (250406) 7078428729
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir/Mam we
tried to reach at your location to give you your order #handbag.

Unfortunately our delivery boy is unable to find your location and contact
you.

Kindly set and check your delivery location again and call on 9 O'clock to pick
your order.

Thank you 😊

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sir/Mam
if your order is eligible for a return, please refer to our Return Policy.

Provide the item you wish to return to the store owner.

The store owner will place the package inside a security sealed envelope with
serial number and seal the bag in your presence.

The store owner will provide you an acknowledgment slip to confirm your return
request.

The acknowledgment slip will list the following information:

Name of store representative

Name of store

Customer name

Customer number

Security sealed envelope serial number

Product title

Quantity

Order number