Subject: Trainer Candidate - SABEENA SIDDIQUE
From: SABEENA SIDDIQUE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:53:44 -0400

Tech Support
Test

Name

SABEENA
SIDDIQUE

E-mail

[email-masked]

Phone Number

(91) 9015113511

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

new ashok nagar

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ienergizer

customer service

july 2017

10k

Previous Employer 1

conneqt

customer
service

aug 2019

15k

Previous Employer 2

hdb

quality analyst

jan
2021

18k

If Selected, how much time do you need
to join?

immediately

Please briefly
describe your work experience specifically in training?

I have
experience in quality analyst field in domestic profile in hdb financial company
in hdfc collection process

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When i started to work  in new company  having
a multiple challenge but within time i learn a lot also some time having
challenge related to process as well quality in time we need to rectifier
problem and provide a solution as per situation .

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good & Great both are  customer service but
it's depend on you how to handle customer query  and problem also most for time
tone , way to talking , problem solving approach also proper resolution is very
much important .

What according to you makes you a
good candidate for this position?

Experience is matter for
profile but how to tackle situation and effective resolution on time also
important for profile and dept knowledge about process is provide good result
.

On a scale of 1 - 5 please rate your fluency in
spoken English

4