Subject: Tech Support Candidate - Ambuj Patel
From: Ambuj Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:52:04 -0400

| | Tech Support Test

Name | Ambuj Patel
E-mail | [email-masked]
Phone Number | (800) 4220063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabd
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CSA | 24/02/2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To Open the NDTV on your browser following are the troubleshoot available:-
Check your Internet connection.
Restart your computer.
Disable your antivirus temporarily.
Clear Chrome cache and cookies.
Reset Chrome settings to default.
Disable Chrome extensions.
Reinstall Chrome.
Use a VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker are following:-
1. Put the Speaker in Paring mode
2. Switch the Bluetooth ON on Mobile Phone
3. Wait for the Phone to Connect
4. Connect and Play Music

What according to you makes you a good candidate for customer service or technical support job? | I am Good Candidate for Customer Service As I have worked for 6 Months in Teleperformance  where our client was Amazon Domestic Customer Support. I handle the Customer Query Regarding their Delivery, Return and Refund and Promotion Query. It was festival time in Dushera and Diwali many customer have ordered different product from Amazon. There was pressure on Delivery Boys and Customer Support to fulfill the requirement of customer. During that time I was able to maintain positive feedback of customer at 82%. I use to give full assistant to customer and help them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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