Subject: English Language Test - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:43:44 -0400

| | Foreign Language Screening Test

Name | Neeraj Kumar    /  (+91) 9971679096    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello respected sir/madam,
We are unable to deliver this package/courier on your address. Kindly please update new address. We ll deliver your package/courier to you as soon as possible.

Thanking you,

Executive supporter
Company name
Contact number

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello respected sir,
We heard your concern. We ll respond you as per company rule. As per concern, company ll replace your TV cabinet as soon as possible.

Thanking you,

Executive supporter
Company name
Contact number

| |