Subject: Tech Support Candidate - Mahesh Pal
From: Mahesh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:39:03 -0400

| | Tech Support Test

Name | Mahesh Pal
E-mail | [email-masked]
Phone Number | (74174) 64992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl | Associate | 22 july 2020 |
Previous Employer 2 | Byjus | BDA | 2 feb. |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if the computer is connected the internet or not, i will check the Ethernet cable is cinnected or not, connected to the wifi or not, site is blocked or not.
I will check my spellings. I will check the browser settings too.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth and press bluetooth button for few seconds so the device will be available to pair with new device
2.Open the bluetooth of the mobile phone-goto the
Bluetooth settings - turn on bluetooth -go to scan
mode or add new device mode - search for the
device - select the device - put the pin to connect
to connect to the device.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in technical support. I am fluent and confident.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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