Subject: Trainer Candidate - Aarush Vij
From: Aarush Vij <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:28:04 -0400

Tech Support
Test

Name

Aarush
Vij

E-mail

[email-masked]

Phone Number

(91) 9129159556

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Pandara Road

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HPE

Deployment Engg/Technical Consultant

60 days from
Resignation

INR 66,000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in training?

Currently
in Technical field for Storage, Networking, Live host environment.

I have given a few trainings about the products to other employees within
different teams for smoother transition to other teams.

I have experience as a lead for deployments of newly purchased storages as
well.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Managing a team has it's own challenges - The
basic challenge of managing a technical team which is associated with deployment
of new products is getting the members to study about those products.

Scheduling training sessions, answer their queries , making the session
interactive (especially in work from home scenario) according to their
convenience is a real challenge.

As it makes sense that self study is not reliable and we need to make sure that
technical ability of the team is good enough to answer all customer questions
and concerns which can only happen with repetitive training sessions and at the
end an open book test.

I have personally provided training to some employees and made sure the
exercises & interaction we have, tend to the problems and criteria I
mentioned above.

There's also a case of "out of scope" queries that are put up by customers which
can be handled by me as I will know enough to direct the customer in the right
direction.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me,  great customer service comes when you can actually care about the
problem of the customer and you'd actually like to help that customer
troubleshoot it.

As i have tons of appreciations - in every case I had just been friendly , had
technical expertise and had given them logical explanation to any recommendation
they asked for.

What according to you makes you a
good candidate for this position?

I have knack to understand
difficult queries, I have good logical aptitude, I have good experience in B2C
roles of a company with all the EMEA & AMS regions.

I am always available to help colleagues.

I have good communication skills since I have been talking to customers in
American region for over 2 years now.

On a scale of 1 - 5
please rate your fluency in spoken English

5