Subject: English Language Test - Debabrata Swain
From: Debabrata Swain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:11:12 -0400

| | Foreign Language Screening Test

Name | Debabrata Swain     /  (91) 7008444045    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir / ma'am, we are deeply concerned about your inconvenient but as per our courier partners the address you placed is incorrect.  So in order to get your parcel in time you should cheak the address you placed while placing order or cancel your order and re order it as per your convenient, thank you sir/ ma'am, hope you have a good day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir / ma'am, we Homebox team always believe in giving quality service to our customers as customers satisfaction is our top priority, you need not to worry about the TV cabinet we'll send our top quality operators to your address as soon as possible and if there's an issue we will provide you a new cabinet, hope you have a good day.

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