Subject: Tech Support Candidate - Amit Maindoli
From: Amit Maindoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:06:21 -0400

Tech Support
Test

Name

Amit
Maindoli

E-mail

[email-masked]

Phone Number

(+91) 9027179947

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Troubleshooting

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Tech Mahindra

Technical
support executive

30th July 2021

25000

Previous
Employer 2

Ienergizer

Jr. Engineer

3rd Aug 2018

15000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Try to open the website in another browser.

Clean and clear cache cookies by pressing ctrl+shift+del button at the same
time.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth of mobile and speaker. Scan
for Bluetooth devices pair it and connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Active listening, Optimistic Approach and
professionalism.

On a scale of 1 - 5 please rate your
fluency in spoken English

4