Subject: Tech Support Candidate - Manish Verma
From: Manish Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:05:10 -0400

| | Tech Support Test

Name | Manish Verma
E-mail | [email-masked]
Phone Number | (+91) 7080276503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I asked to user to check there network (wifi, mobile hotspot, internet speed).
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on bluetooth in mobile phone and speaker after that through phone you can search the speaker's name and make pair with it.
What according to you makes you a good candidate for customer service or technical support job? | As being a fresher I think I am flexible and adaptive to do work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |