Subject: Trainer Candidate - Vishal gupta
From: Vishal gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 06:37:01 -0400

| | Tech Support Test

Name | Vishal gupta
E-mail | [email-masked]
Phone Number | (82699) 79088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | west delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | K12 Techno pvt ltd | Senior Manager | currently i am working | 33200
Previous Employer 1 | Globiva services pvt Ltd | Team Leader | 16/04/2021 | 29000
Previous Employer 2 | Bharti Airtel | Customer Relationship Manager | 2811/2019 | 20000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I worked for Globiva services pvt ltd as team leader profile with the client RBL BANK Pvt Ltd here i led a team in operations (project management and inhouse verification) in Delhi/NCR along with remote cities before that i worked for bharti Airtel as customer relationship manager here i worked in B2B platform and managed a technical and non technical services toward corporate clients with bharti Airtel and i would like to say that i have working experience 5 years above toward customer service and operations.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There were not any difficulties.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service can be to serves the service to the customers what they can as per management but great customer service is to build a relationship between customers and management for servers extra service which can be use by customer.

good customer service can be only mentioned the issues of the customer but great customer service is to identify the actually need of customer.

good customer service can be visits only to the customer promises but great customer service is paying more importance to the customer 24*7

good customer service can be a formally but great customer service is to build a trust with the customers.

What according to you makes you a good candidate for this position? | on the basis of my experience and skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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