Subject: Tech Support Candidate - Sukirti Misri
From: Sukirti Misri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 05:54:05 -0400

Tech Support
Test

Name

Sukirti
Misri

E-mail

[email-masked]

Phone Number

(91) 9149404100

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Extension

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Production Support Lead

29 Oct 2021

35000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If ever I have trouble opening a website on my
browser, I would first check the internet connection, whether my system is
properly connected to an internet connection or not. Next, I would be checking
if I have provided the correct website name or not(as per the nomenclature). I
would also be looking at the error displayed and search about what it exactly
means or work on it accordingly using the best of my knowledge.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

To connect the bluetooth speaker to my phone, I’ll firstly
switch on the speaker and the phone’s bluetooth. Next I’ll keep my phone in
discoverable mode and press the pair button on my speaker. The speaker name will
be displayed in the list of the available devices and by clicking on it, I’ll
be able to connect my phone to the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a great listener when it comes to listening to the
problems of others. I have strong troubleshooting skills and can do away with
the issues efficiently.

On a scale of 1 - 5 please rate your
fluency in spoken English

5