Subject: Tech Support Candidate - Birpal Singh
From: Birpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 05:39:42 -0400

| | Tech Support Test

Name | Birpal Singh
E-mail | [email-masked]
Phone Number | (91) 9811076728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Epay Systems | Customer Services Manager | 20Nov | 60k
Previous Employer 1 | Concentrix BPO | Senior Technical Specialist | |
Previous Employer 2 | IBM Daksh | Technical specialist | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if other websites work or not. If they work, need to clear browser cache and cookies and try again.
2. If other sites do not load, check if computer does have a working internet connection. Disconnect and connect again, try loading the sites.
3. If still doesn't load, try rebooting the modem. Check the sites one modem is back.
4. If still doesn't work disable any firewall, and try again.
5. If it would again not work, flush the Dns and reset the IP address. Reset the browser from settings and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker and wait for flashing lights.
2. In the mobile phone notification panel, press and hold the Bluetooth icon to enter Bluetooth menu
3. Enable the Bluetooth and let it scan for available devices within mobile range
4. Tap on the speaker name in the list and click pair.
5. The device should be paired

What according to you makes you a good candidate for customer service or technical support job? | If have spent 7 years in customer services industry and know the traits and required skills for a good customer experience over an interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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