Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 03:08:36 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (0) 9206707924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | Asst. Manager | N/a | 33k
Previous Employer 1 | Infrovate | It admin | Nov-2021 | 24k
Previous Employer 2 | Wsi | Support Engineer | May-2018 | 14 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check internet connection
2. DNS ip
3.and depends on further troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open speaker bluetooth
2.open Mobile bluetooth
3.search speaker bluetooth name in mobile
4.make it pair
5. & Connect

What according to you makes you a good candidate for customer service or technical support job? | I have good conversation skill to convence customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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