Subject: Arabic Language Test - Yousef Mutahar
From: Yousef Mutahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 00:40:39 -0400

Foreign Language
Screening Test

Name

Yousef
Mutahar    /  (0091) 8968266683    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us,

We would like to apologize for the inconvenience caused to you.

We would like to ask you for your complete address with your contact number so
that our courier partner will try to deliver your package as soon as possible
.

We look forward to hearing from you.

Regards,

Customer service Team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for getting in touch with us,

we would like to apologize for the inconveniences caused to you.

We always try to deliver our products to our dear customer in perfect conditions
and best quality please consider this as a typical mistake which will not happen
again.

Please allow us sometimes so we can contact concern team and ask them if they
can offer replacement or refund your money.

We are here 24/7 to assist you please feel free to contact us anytime you face
any issue.

Thank you for your corporation and understanding.

Regards,

Customer service Team