Subject: Arabic Language Test - Rezaullah Noman
From: Rezaullah Noman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 10:55:46 -0400

| | Foreign Language Screening Test

Name | Rezaullah Noman    /  (+91) 8800741016    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer sir,
Greeting from company.
As we got to know about your issue that you have ordered a hand bag but still that's not reached to you, so we really would apologise for this inconvenience and want to make you sure that we have dispatched the bag same day as you placed the order but ,it might be late due to some technical issues, once I regret and assure you to sort out your problem after I investigate the issue and let you know.
Thanks.
with regards.
From....

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ,
This is .....From the ecommerce company.
We found your message through email regarding the problem that is found the TV defected, we are extremely sorry for this happening if it is so, we just go through a discussion with my manager about your issue and give you reply back.
Thanks.
With best regards.
Customer support executive.

| |