Subject: Tech Support Candidate - Birpal Singh
From: Birpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 09:47:51 -0400

| | Tech Support Test

Name | Birpal Singh
E-mail | [email-masked]
Phone Number | (91) 9811076728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Epay Systems | Customer Services Manager | 20 Nov 21 | 60k
Previous Employer 1 | Concentrix BPO | Senior Technical Support | Oct 2017 |
Previous Employer 2 | IBM Daksh | Technical Support Executive | Jul 2008 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if able to browse other websites. If works, clear the cache and try again. If not able to browse other websites, proceed to point 2.
2. Check the Internet icon on the computer for available networks.
3. If it is not connected, connect to an available network.
4. If already connected, and shows active internet, reset the browser from browser settings.
5. If still doesn't work, flush DNS and reset network IP.
6. Reboot the modem if still doesn't work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Enable Bluetooth mode on the speaker, usually it is pairing mode when rebooted
2 Go to mobile settings, select Connections, select Bluetooth and enable it. Alternatively, in the notification bar, tap and hold the Bluetooth icon to open Bluetooth settings and enable it
3 Let the mobile search for available Bluetooth devices. Once it shows the speaker name, tap it and it starts the pairing process
4 If prompted for a pin, click ok and it should b paired

What according to you makes you a good candidate for customer service or technical support job?

Ability to listen actively and logically probe the customer to identify the root cause of the issue.
Once identified the problem, it is easy for me to guide the customer using easy instructions and resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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