Subject: Tech Support Candidate - Priti Prakash Samal
From: Priti Prakash Samal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 05:54:17 -0400

Tech Support
Test

Name

Priti
Prakash Samal

E-mail

[email-masked]

Phone Number

(91) 9667197797

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Airbnb

Support Ambassador

Oct, 21

52000

Previous
Employer 1

Cognizant

Floor Lead

May, 19

48000

Previous
Employer 2

Cvent

Product Consultant

June, 17

34000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The first step to troubleshoot the issue is to
check the internet connection, if it is stable and working. Once ascertained, We
need to check if the chrome browser needs to be updated. The cache and cookies
need to be deleted as well to find a quicker resolution.

These steps once checked will help to resolve the query on
priority.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the Bluetooth speaker.

2. Get it to pairing mode.

3. Switch on Bluetooth on your phone.

4. Pair your phone with your Bluetooth device.

5. Wait until it says connected.

What according to
you makes you a good candidate for customer service or technical support
job?

Informative as well being a patient active listener is the key
requisite of a good representative. Being empathetic towards concerns and
queries increases the possibility of FCR and the shelf life of the prospect as
well.

Being attentive towards a query and trying to reproduce it to be sure of the
root cause helps in resolving the query on priority. It is always required to
probe to comprehend a concern properly.

On a scale of 1 - 5
please rate your fluency in spoken English

5